A care agent that lives in WhatsApp
Livingo is a care agent that works for your hospital inside your patient's WhatsApp. After discharge it checks in, brings the refill back to your pharmacy when the discharge pack runs out, books follow-ups with the treating doctor, and calls a doctor only when something needs a doctor. The patient just replies to a message.
No app. No login. Works on any phone that has WhatsApp, in Hindi, English or both. Scroll to watch one patient's first two months.
Day 0, at the discharge desk
The discharge desk sends a phone number and the treating doctor's plan. The patient gets a message from your hospital before they have left the building. Nothing to download. Nothing to log in to.
Day 3
Livingo messages on day 1, day 3, day 7, the day a medicine runs out and the week a follow-up is due. The patient never has to remember. That is the instinct. Answers that worry it go to the treating doctor the same morning, with the history attached.
Day 12
The patient bought the discharge medicines at your pharmacy. Two weeks later that pack is finishing, 200 km away, and the refill is about to go to the nearest chemist. Livingo counts the tablets, places the order with your pharmacy, takes the payment and confirms delivery to their town, all in the same thread.
Day 14
Livingo books the follow-up with the patient's own doctor, sends the link in the thread and reminds them an hour before. They travel only when the doctor says they should.
Day 30
Livingo never diagnoses. Anything that needs judgement goes to the treating doctor with the full history, and the patient is told exactly that. Red-flag answers trigger an immediate "go to a hospital now" message and a call to the ward.
Month 2
When the recovery plan ends, the doctor's next plan begins: orthopaedic rehab, cardiac, diabetes, hypertension, prenatal. Written by your hospital, delivered one message at a time, renewed monthly on UPI.
That is one patient. Livingo runs the same plan for every name on your discharge list, every day.
See it run on your discharge listFrom Stryvs's earlier deployments across five hospital units.
Two-thirds of the patients who come to your hospital go home to a smaller town. They leave with a discharge summary, two weeks of medicines from your pharmacy and a follow-up date. Only a minority travel back for it.
Then the phone stays silent. One in three develops a complication. It goes to a local doctor who has never seen their file. When the pack from your pharmacy finishes, the refill comes from the nearest chemist. And the next time they need care, they search for a digital-first surgery app instead of calling you.
The discharge sale was yours. Every refill, follow-up and care plan after it goes to someone else. So does the outcome, and the relationship you spent a surgery building.
Five things it does for a hospital that a reminder app, a call centre or a third-party surgery app cannot.
Enrol a patient from the discharge desk with a phone number and a plan. Livingo reads the discharge summary you already print. HMS integration is optional, later.
Patients see "Livingo · Your Hospital". When the discharge pack runs out, the refill is filled from your pharmacy and delivered to their town. Follow-ups go to the treating doctor. The history stays with you.
Livingo handles the routine. Each doctor gets a short morning list: who reported something worrying, with their history attached, and what Livingo already told them.
Post-op, orthopaedic rehab, cardiac, neurology, prenatal, diabetes, hypertension. Written by your hospital, delivered one message at a time, renewed on UPI.
Patients no longer need a third-party app to get follow-ups, medicines and plans. You offer the same experience, under your name, and keep the relationship.
Most people who travel to a city hospital go home 200 km away and never hear from it again. Livingo is the number that messages you first, and the number you can message at 11 PM and get an answer from.
Short questions on the days that matter. If your answers worry Livingo, your doctor sees them the same morning.
The same medicines your doctor prescribed, from your hospital's own pharmacy, delivered to your town. Livingo counts the days so you don't have to.
Livingo books your follow-up with your own doctor, sends the link here, and reminds you an hour before. Travel only when the doctor says you should.
Diabetes, blood pressure, cardiac rehab, pregnancy. A plan written by your hospital, one message at a time, paid monthly on UPI.
The discharge desk sends the patient's number and the treating doctor's plan to Livingo. The patient gets a welcome message from your hospital before they reach the car park.
Scheduled check-ins, medicine counts, refill orders, care-plan payments, video slots. Every action happens in the thread and is logged against the patient's record.
Anything outside the plan's rules goes to the treating doctor with context. Red-flag symptoms trigger an immediate "go to a hospital now" message and a call to the ward.
No two hospitals discharge the same patients, so we don't publish one rate card. Tell us about yours and we'll work out the rates with you.
Discharge medicines are already bought at your pharmacy. Livingo works on what comes after: the refills, follow-ups and care plans that today go to a local chemist or a local clinic.
Three in four patients at a tertiary hospital have a coexisting chronic condition that nobody is managing after discharge.
From Stryvs's earlier hospital deployments. Their words, their towns.
"Before Stryvs, I had to travel 6 hours to see a doctor. Now, I can see a doctor in 5 minutes."
Sunil Varma, Tikamgarh
"I loved the way the hospital cared for me, even after I left. They asked me how I was doing and if I needed anything."
Ashok Kumar Sahu, Sidhi
"I ordered medicines and I was surprised. I was able to get my medicines in 2 hours."
Prahlad Singh Lodhi, Damoh
Dr Nandakumar Jairam, former Chairman, CEO and Group Medical Director of Columbia Asia Hospitals, advises Stryvs.
Ratandeep Singh Bansal, CEO, grew a second-generation diagnostics business five times over in three years before founding Stryvs.
Pratik Singh Chauhan, CTO, is an IIT BHU graduate who built at PolicyBazaar, DBS Bank and Société Générale.
They already use WhatsApp. There is nothing to install, no login, and Livingo messages first. The patient's only job is to reply, in Hindi, English or a mix.
No. Doctors never see the routine. They get one short morning list of exceptions with history attached, and reply in the same thread when they choose to.
No. Livingo starts from the discharge summary you already print and a phone number. Integration is optional and can come later.
About a week. Enrolment starts from the discharge desk on day one of the pilot.
Livingo never diagnoses. Red-flag answers trigger an immediate "go to a hospital now" message, a call to the ward and a doctor notification. Emergencies are always routed to 108.
Your hospital. Livingo runs under your name, and the patient's history stays with you.
Your pharmacy. Patients already buy their discharge medicines from you. When that pack runs out, Livingo takes the refill order and delivers through its logistics partners, so the refill stays with you too.
It depends on your patient flow: monthly discharges, OPD visits, specialities and the services you switch on. Fill in the form below and we'll work out the rates with you.
We run Livingo on your discharge list for 30 days. You see the check-ins, the refills and the doctors' exception lists on real patients before you decide.
We'll run Livingo on your next 30 days of discharges. You'll see the check-ins, the refills and the doctors' exception list on real patients. Then you decide. Share your patient flow below and we'll come back with pricing for your hospital.
If your hospital uses Livingo, you'll get a message from them after discharge. Didn't get one? Message us and we'll check for you.
Message Livingo on WhatsAppLivingo is not for emergencies. If someone is in danger, call 108.