Returns, Refunds & Cancellation Policy

At Stryvs, we strive to ensure your utmost satisfaction with our hospital CMS solutions. We are pleased to provide a comprehensive outline of our returns, refunds, and cancellation policy as stated below.

Eligibility for Full Refund

At Stryvs, our primary goal is your satisfaction with our hospital CMS solutions. We are prepared to offer a full refund under the conditions detailed below:

1. Defective Item: You have received a defective software item.
2. Transit Damage or Loss: The ordered software is lost or damaged during transit.
3. Expired Software: The ordered software is past its expiry date.

Please Note: The mode of refund may vary based on the circumstances. If the refund is processed via Credit/Debit Card or Net Banking, please allow 7 to 10 business days for the credit to reflect in your account. While we regret any inconvenience caused by this timeframe, refund processing delays are subject to the policies of financial institutions, over which we have no control.

Requesting a Refund

To initiate a refund request, kindly contact us via email at admin@stryvs.com. Please provide your order details and specify the reason for your refund request. We take customer feedback seriously, utilizing it to continuously enhance the quality of our hospital CMS solutions.

Return Policy

Our commitment is to deliver hospital CMS products in line with your specifications. Nevertheless, should you receive an incomplete order, a damaged product, or an incorrect software item, we kindly ask you to notify Stryvs Customer Support promptly or within 7 working days of receiving the product. This ensures efficient resolution. Please be advised that Stryvs.com cannot assume responsibility for delivery-related issues if you fail to inform us within 7 working days of receipt.

We also understand that diverse situations might arise that prompt you to consider returning a non-defective product. In such instances, we may permit the return of unopened and unused software products, subject to a 20% restocking charge. This is applicable only if you notify us within 30 working days of receipt.

Shipping Policy

Our standard practice involves shipping within 2 days upon receipt of your order. The majority of orders are delivered within 4-7 business days. Should there be any delays due to the unavailability of certain features, we will promptly inform you via email. As a healthcare CMS startup, we are deeply committed to ensuring our customers have the finest experience.